The Goa Chief Minister Pramod Sawant in presence of Director General of Police Pranab Nanda on Wednesday launched “Dial 112” – Emergency Response Support System (ERSS).  The ERSS is a single emergency helpline number that would replace the existing emergency services numbers i.e. 100 (Police) 101(Fire) and 108 (Ambulance Services).


The whole project has been executed by the Centre for Development of Advanced Computing (C-DAC). The significant feature of the new system is that a call taker would instantly see the details of the caller on his screen as soon as a call is received. The in-built software enables the call taker to find the exact location of the caller on the Geographical Information System (GIS) map. Thereafter, the call will get connected immediately to the nearest emergency vehicle on its Mobile Data Terminal (MDT) without delay.

PCR launch


Initially 20 Police Control Room (PCR) vehicles have been fitted with MDTs for immediate dispatch. MDTs will be fitted in all PCR vehicles in due course Under this project, an Emergency Response Support System (ERSS) has been established in Goa with a separate District Coordination Centre (DCC) for South Goa.


To enhance the effectiveness of Emergency Response, the ERC has also been integrated with Location Based Services (LBSs) provided by Telecom Service Providers. This would help the ERC in exactly pinpointing the location of the caller.


Further, to ensure safety of women, a ‘SHOUT’ feature has been introduced in ‘112 India’ mobile app to seek immediate assistance from registered volunteers in the vicinity apart from the assistance from ERC. Notably, the ‘SHOUT’ feature is exclusively available to women.


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